FREQUENTLY ASKED QUESTIONS

What Do I Need To Purchase Firearms and Ammunition?

You will need a valid PAL (Possession and Acquisition License) or RPAL (Restricted Possession and Acquisition License) license and will be required to accept deliveries at the same address which is on the license.

What Payment Options Do You Accept?

We accept all major credit cards and debit cards which are processed using PayPal.

How Does Shipping Firearms Work?

Top Gun Tactical Sales Inc. offers shipping services on all orders.  Shipping is calculated by the size, weight and final destination of the items you are purchasing.  We have a minimum flat rate shipping cost of $15.00 for all orders under $500.00.  Flat rate shipping charges ($15.00 per order) are not valid to extended areas or remote locations as determined by Canada Post, UPS or Canpar. You as the customer get to pick at the checkout, what carrier and level of shipping services you want.  In the event that the shipping address is deemed a extended area / remote location the customer will be contacted with an adjusted total for the order to reflect the new shipping price.

All orders typically ship within 1- 4 business days. Non-restricted firearm or ammunition purchasers please allow an additional one business day for license verification.  If you have purchased a restricted or prohibited firearm please allow additional time for the transfer to be approved by the Canadian Firearms Centre (CFC).   All processed orders have tracking information. When your order ships, you will receive a shipping confirmation email with a link to track your package.  It is the responsibility of the buyer to determine what additional requirements are needed to purchase a restricted firearm in their province.

CARRIER RESTRICTIONS

Due to specific shipping restrictions, Top Gun Tactical products are shipped taking into account the carrier’s shipping rules and regulations.  All firearm, optic and accessory purchases will be shipped via Canada Post.  All ammunition, reloading powder, primers, solvents, dangerous goods and aerosol purchases must be shipped by courier and by ground transportation service only rather than air.  (Post Office box numbers are not accepted).  It is our policy to only ship restricted firearms to the physical address that the purchaser has on file with the CFC and unfortunately we cannot ship firearms together with ammunition.  All parcels are shipped with adult signature required.  Top Gun Tactical Sales Inc. cannot be held responsible for delays in shipping once an order is in transit.  In the unlikely event that a order is lost or damaged, we will process a claim with the shipping carrier and a refund or replacement item will be sent only after the claim is completed with the carrier which can take up to three weeks. All claims of shortages or damage goods must be made within 48 hours of delivery.  Couriers will make at least one attempt to deliver a parcel. If the delivery driver is unable to deliver and obtain a signature at the shipping address, the package may be held at their local depot for pick up and a notice will be left at the customer’s shipping address. All customers will be sent a tracking number and courier information by email within 4 days of placing your order.  It is the responsibility of the purchaser to ensure that they will be available to take delivery of their order.  Packages that are not able to be signed for are held at the shipper’s location generally for up to 5 days before been returned to sender.  If a package is not accepted and returned to our store, additional fees will apply to re-ship or refund the cost of the merchandise.

What’s Your Return/Refund Policy

RETURNS AND DEFECTIVE PRODUCTS

We want customers who are 100% satisfied with their purchases, however, due to safety concerns all sales on firearms and ammunition are final. In the event that a item is found to be defective, either through a factory defect, damaged in transit or defective in function, the customer will need to contact our customer service within 7 days of delivery to arrange replacement or repair (at the discretion of management).  Defective products must be returned to the store or the manufacturer’s warranty repair depot as determined by our customer service department at the customer’s expense.  The customer must arrange and provide all the proper permits to the courier company to transport restricted firearms in the event they must be repaired or replaced.  Customers can only make returns or exchanges for merchandise once they have obtained a Return Merchandise Authorization (RMA) number provided by our customer service department and provided the product/s are returned in unused condition with original undamaged packaging and include all original contents.  All returns and/or exchanges are at the discretion of management at Top Gun Tactical Sales Inc. and are subject to a 25% restocking fee which covers order processing, credit card or bank fees and other incurred sales expenses.  Scopes and Optics (Laser sights, Spotting scopes binoculars, rifle scopes, rangefinders, etc.) can only be exchanged, repaired or replaced by the manufacturer or an approved warranty depot.  If an order has already been charged to a credit card and then cancelled prior to it being shipped, additional credit card cancellation fees will apply.  Special Order Items are non-refundable and non-returnable.

If I have a PAL and want to apply for a Restricted Possession and Acquisition Licence (RPAL), can I challenge the Canadian Restricted Firearms Safety Course (CRFSC)?

No. Challenges are no longer accepted. If you wish to obtain a RPAL, you must take the CRFSC and pass the tests.

Why do I have to pay $80 to renew my PAL with restricted privileges when I only paid $60 to renew my POL?

Yes. Applications for a new POL or a POL renewal that were submitted before legislative changes converting all POLs to PALs came into force on September 2, 2015 will be processed.

I submitted a new POL application before legislative changes converting all POLs to PALs came into force on September 2, 2015. Will my application be processed?

Yes. Applications for a new POL or a POL renewal that were submitted before legislative changes converting all POLs to PALs came into force on September 2, 2015 will be processed.

The Government of Canada extended a regulatory compliance incentive allowing eligible holders of an expired POL to apply for a new POL until May 16, 2017. Can I still qualify?

No. As of September 2, 2015, you can no longer apply for a new POL. Furthermore, the conversion of existing POLs to PALs happened automatically with no action required by holders of valid POLs.

If my POL expired, how do I get a PAL?

If you have not already passed the Canadian Firearms Safety Course (CFSC), to be eligible to apply for a PAL, classroom participation in the CFSC is mandatory. Once the course is completed, you will then have to pass the tests.

To apply for a PAL, individuals aged 18 and over are required to submit form RCMP 5592 / CAFC 921E.

If my POL has expired, will I automatically receive a PAL?

No. Your POL must be valid to qualify for the POL to PAL conversion.

Is there a safety training requirement for converting my POL into a PAL?

No. You are not required to take classroom safety training when your POL is converted to a PAL.

I want to acquire firearms. What is the process to be issued a new PAL before it expires?

Your POL card will provide you with the ability to acquire firearms immediately. You will receive a PAL card upon the renewal of your licence.

I have a POL. What do I do?

If you have a valid POL, you will be allowed to acquire firearms for the classes of firearms you had on your POL. A PAL will be issued to you when you renew your POL. A valid POL is one that is not expired.

How Do You Store and Transport Firearms?

Be Safe! Prevent Firearms Accidents!

It is important to store, transport and display firearms safely to prevent accidents and deter loss or theft.

These rules apply to individuals. There are different rules for businesses.

Storing Firearms Safely

Unload and lock your firearms!

Store the ammunition separately or lock it up. It can be stored in the same locked container as the firearms.

Non-restricted firearms

  • Attach a secure locking device, such as a trigger lock or cable lock (or remove the bolt) so the firearms cannot be fired; or

 

  • Lock the firearms in a cabinet, container or room that is difficult to break into.

 

Restricted and prohibited firearms

  • Attach a secure locking device so the firearms cannot be fired and lock them in a cabinet, container or room that is difficult to break into; or 
  • Lock the firearms in a vault, safe or room that was built or modified specifically to store firearms safely.
  • For automatic firearms, also remove the bolts or bolt carriers (if removable) and lock them in a separate room that is difficult to break into.

Transporting Firearms Safely

Non-restricted firearms

Non-restricted firearms must be unloaded during transportation.

Restricted and prohibited firearms

  • Unload the firearms; and
  • Attach secure locking devices to the firearms; and
  • Lock the firearms in a sturdy, non-transparent container; and
  • Remove the bolts or bolt carriers from any automatic firearms (if removable).
  • Obtain an Authorization to Transport  (call 1-800-731-4000).

Leaving Any Class of Firearm in an Unattended Vehicle

  • Lock non-restricted firearms and locked containers carrying restricted or prohibited firearms in the trunk or in a similar lockable compartment.
  • If the vehicle does not have a trunk or lockable compartment, put firearms and firearm containers out of sight inside the vehicle and lock the vehicle.
  • If you are in a remote wilderness area and cannot lock your non-restricted firearms inside your vehicle, unload them and put them out of sight. Attach a secure locking device to the firearms unless they are needed for predator control.

Displaying Firearms Safely

Unload and lock your firearms!

Here are the rules for displaying firearms in your home: Ammunition cannot be displayed with, or accessible to, the firearms.

Non-restricted firearms

  • Attach secure locking devices to the firearms; or
  • Lock the firearms in a cabinet, container or room that is difficult to break into.

Restricted and prohibited firearms

  • Attach secure locking devices to the firearms; and
  • Securely attach them to something that cannot be moved.
  • For automatic firearms, also remove the bolts or bolt carriers (if removable) and lock them in a separate room that is difficult to break into.

Some rules may be different for firearms displayed away from home – for example, at a gun show. Contact the RCMP Canadian Firearms Program (CFP) for more information.

Information

For more information, or to report a public safety concern, contact the CFP.

Remember

  • Don’t forget to renew your firearms licence before it expires.
  • Contact the CFP within 30 days if your address changes.